Understanding Rushmore Servicing’s Short Sale Process: What You Need to Know

As a real estate professional, you may have encountered the rushmore servicing during the short sale process. While navigating short sales can be challenging, understanding Rushmore’s unique approach can help you better prepare and advocate for your clients. This comprehensive blog post will delve into the key considerations when working with Rushmore on short sales.

The Rushmore Approach: Accepting the Net Number

When a property is under contract for a short sale, the typical process involves the buyer offering a specific amount, say $350,000, which the seller accepts. However, when Rushmore is the servicer, the dynamics change. Rushmore will inform you that they are “accepting” the $350,000 offer, but this is their net number, not the gross amount.

What does this mean? Rushmore will add all the associated fees, such as commissions, attorney’s fees, title fees, transfer taxes, and wire fees, to the $350,000 offer. This can put you and your client in a challenging position, as the buyer may now have to cover these additional costs, which can significantly impact the final sale price.

Understanding the Difference: Rushmore vs. Other Services

The Rushmore approach differs significantly from how most other servicers handle short sales. The process is more straightforward when negotiating with lenders like Wells Fargo, Bank of America, or Select Portfolio. These services will take the buyer’s offered amount, such as $350,000, and then deduct the applicable fees from that figure. For example, if there are $20,000 in costs, the servicer may net $330,000 at closing.

This contrast highlights Rushmore’s unique challenges during the short sale negotiation process. It’s essential to be aware of this distinction and plan when working with Rushmore.

Preparing for Rushmore: Strategies and Considerations

To navigate the Rushmore short sale process effectively, consider the following strategies and factors:

Communication and Transparency

Maintain open communication with your client and the buyer throughout the process. Ensure all parties understand Rushmore’s approach and the potential impact on the final sale price. Transparency is critical to managing expectations and avoiding surprises.

Proactive Negotiation

When working with Rushmore, being proactive in your negotiations is crucial. Anticipate the additional fees Rushmore will add and factor them into your initial offer. This can help you avoid the need for last-minute adjustments or renegotiations, which can jeopardize the sale.

Leveraging Expertise

If you need to familiarize yourself with Rushmore’s unique approach or need additional support, consider contacting experienced short-sale professionals, such as the team at Short Sale Mitigation. They can provide valuable insights, guidance, and assistance navigating the Rushmore short sale process effectively.

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Conclusion: Mastering the Rushmore Short Sale Landscape

You are navigating the short sale process with Rushmore as the servicer requires a nuanced understanding of their approach and the ability to adapt your strategies accordingly. By being proactive, transparent, and leveraging the expertise of experienced professionals, you can successfully guide your clients through the Rushmore short sale landscape and achieve the best possible outcome.

Remember, knowledge is power, and understanding the intricacies of Rushmore’s short sale process can make all the difference in your real estate transactions. Stay informed, communicate effectively, and partner with the right resources to ensure a smooth and successful short-sale experience.


  1. What assistance programs does Rushmore Loan Management Services offer for customers experiencing financial difficulties?
    • Rushmore Loan Management Services offers various assistance programs for customers facing challenges in making mortgage payments. Contact our customer service at 888.504.7300 to discuss the available options.
  2. I have a loan owned by Fannie Mae or Freddie Mac. What specific options and programs are available to me?
    • If Fannie Mae or Freddie Mac owns your loan, particular assistance options and programs are tailored to your situation. Please get in touch with our customer service at 888.616.5400 for more information.
  3. How can I contact Rushmore Loan Management Services regarding issues with my mortgage?
    • You can reach our customer service team by calling 888.504.7300 to discuss any concerns or issues you may have regarding your mortgage.
  4. What are the benefits of visiting the Rushmore Loan Management Services website?
    • Our website provides convenient access to loan information and allows you to make payments, download forms, and find answers to frequently asked questions about your account. We encourage all customers to visit our website for assistance.
  5. How does Rushmore Loan Management Services prioritize customer care?
    • At Rushmore Loan Management Services, we prioritize customer care by treating all customers with respect, courtesy, and integrity. We believe in open and timely communication to foster a strong relationship with our

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